Privacy Policy

Your privacy is important to us. It is Mitiga Solutions' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.mitigasolutions.com/, and other sites we own and operate.

This policy is effective from the date mentioned above.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual people.

Personal Information

This Privacy Statement covers the collection, use, and disclosure of limited personal information collected through the website at www.mitigasolutions.com (the “Website”) and via the Mitiga Multi-Hazard Platform (‘platform’). To make this Privacy Statement easier to read, the Website and the Platform are collectively called the “Services.” This Privacy Statement applies where it is referred to, e.g., in electronic communication messages.

In this Privacy Statement “personal information” means information relating to an identified or identifiable natural person, as defined in Art. 4 (1) GDPR. Examples include your name, telephone number, and email address.

Please note that unless otherwise stated herein, this Privacy Statement does not apply to personal information that the Platform processes on behalf of a Mitiga subscriber (“Subscriber Data”). The Platform will process Subscriber Data only in accordance with the documented instructions of the Mitiga's subscriber as set forth in the applicable contract we have with the subscriber.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

The categories of personal information we collect depend on how you interact with our Services.

Customer or Potential Customer. If you are affiliated with a Mitiga customer or a potential Mitiga customer, we may collect personal information such as your name, gender, business e-mail address, job title/job function/role/department, home or work address, telephone, and other related information. We also might obtain personal information about you from third-party business partners or sources, such as contact information provided by any of our referral partners or publicly available sources. We use this personal information for marketing activities or for Mitiga customer and potential Mitiga customer support, such as when you submit requests to us or send us emails in the context of our relationship as an actual or potential service provider to you.

Authorized User. If you are an authorized user of one of our subscribers, we may collect personal information associated with your Platform account such as your name, work email address, and information about how you use the Platform. We use this personal information for account provisioning and to improve our Service.

Supplier, Vendor, or Partner. If you are affiliated with a Mitiga supplier, vendor, or partner, we may collect personal information from you such as your name, gender, business email address, job title/job function/role/department, home or work address, telephone and fax number, banking information (sole trader / independent contractors only) and other related information. We may collect personal information either directly from you or from other sources, such as from business contacts or publicly available sources. We use this personal information either to fulfill a contract with you, to pursue our legitimate interest in maintaining a database of our suppliers, vendors, or partner, or in case of consent.

Job Applicants. If you reply to one of the job openings or opportunities we post on our Website or on social media (e.g. LinkedIn), we will collect the personal information contained in your submission such as your maiden name, private email address and private telephone number, employment history, references, certificates, documents, work permit detail (if relevant), date of birth and age. Your personal information may be collected by an independent recruitment agency. We use this personal information to assess your suitability, aptitude, skills, and qualifications for employment with Icertis.

Subscriber Data. In some cases, our subscribers may permit us to process personal information contained in Subscriber Data documents the Platform processes on their behalf such as name and business email address, job function. We use this personal information to pursue our legitimate interest to improve and optimize Mitiga’s offerings, provide information to machine learning mechanisms, and generate internal industry-relevant analyses through the use of algorithms.

Automatic Data Collection. When you interact with our Services online, we may automatically collect personal information about your device, including its hardware and software. This personal information can include your IP address, browser type, domain names, access times and referring website addresses, and other personal information about how you use the Services. We use this personal information to ensure network and information security, to market Mitiga's products and services, and to provide general statistics and analytics regarding the use of the Services according to our legitimate interests.

Security of Your Personal Information

Mitiga collects and uses your personal information for a variety of business purposes, including:

To provide the Services or Information Requested, such as:

• Fulfilling our contract with you or the organisation on whose behalf you use the Services;
• Managing your information and account;
• Responding to questions, comments, and other requests;
• Processing payment card and/or other financial information to facilitate your use of the Services;
• Providing access to certain areas, functionalities, and features of our Services;
• Answering requests for customer or technical support; and
• Allowing you to register for events.

Administrative Purposes, such as:

• Pursuing legitimate interests, such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
• Contract management/administration (e.g., billing, etc.);
• Measuring interest and engagement in our Services;
• Improving the Services;
• Developing new products and services;
• Ensuring internal quality control and safety;
• Authenticating and verifying individual identities;
• Carrying out audits;
• Communicating with you about your account, activities on our Services, and Privacy Statement changes;
• Preventing and prosecuting potentially prohibited or illegal activities;
• Assessing and recording information about a job applicant’s qualifications in order to decide to whom to offer the position;
• Enforcing our contracts; and
• Complying with our legal obligations.

Marketing Our Products and Services

We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law.

If you have any questions about our marketing practices or would like to opt out of using your personal information for marketing purposes, you may contact us at any time as set forth below.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our Services may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your local storage (usually your browser’s storage) by a web page server. Cookies are useful to personalize your online experience. We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser preferences to block or restrict them. The “help” portion of the toolbar on most browsers will tell you how to disable and manage your cookies settings. If you disable cookies, you may still browse public areas of the Website, but some features and services may not function.

Website Analytics. As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use automated devices and applications, such as Google Analytics, to evaluate the usage of our Website. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance, and user experiences. We may link this automatically collected data to personal information that can be used to identify you in the real world.

For more information about how Google Analytics uses data, please visit www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics collection and processing of data generated by your use of the Website by going to http://tools.google.com/dlpage/gaoptout.

Advertising. We may partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third-party advertising partners may use technologies such as cookies to gather information about visitor and customer activities on our Website and other sites in order to provide advertising based upon visitor and customer browsing activities and interests.

You may stop or restrict the placement of these advertising cookies on your device or remove them by adjusting your preferences as your browser or device permits.

The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these websites and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/.

You must separately opt-out in each browser and on each device. Please note this does not opt you out of being served non-personalized ads on our website.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Our Lawful Basis for Processing

Mitiga’s processing of your personal information may be supported by the following lawful bases:

• Performance of a Contract: Mitiga processes personal information where it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract with you.
• Legitimate Interest: Mitiga processes personal information to further its legitimate interests but only where its interests are not overridden by your interests or fundamental rights and freedoms.
• Consent: In some cases, Mitiga also relies on your consent to process personal information. You can withdraw your consent at any time, which will not affect the lawfulness of the processing before your consent was withdrawn. If you would like to withdraw your consent, you may contact us at any time as set forth below.
• Compliance with our Legal Obligations: Mitiga processes personal information to comply with its legal obligations.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Mitiga Comms Team

comms@mitigasolutions.com

‍